Reference

How xcasino Handles Your Personal Information

We keep this straightforward. When you open an account, deposit through bKash, Nagad or Rocket, or contact our support team, we collect certain data to run your account securely. This policy explains exactly what we collect, why, and what control you have over it.

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xcasino How xcasino Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage What We Store

Privacy is not a single checkbox — it covers how data moves through every part of your account lifecycle. From the moment you enter your phone number to the point a Rocket withdrawal clears, different protections apply. Here is how each area works.

Encryption in Transit

Every connection between your device and xcasino uses SSL encryption. Whether you are logging in on mobile data in Dhaka or loading the lobby over Wi-Fi, data packets are encrypted before they leave your phone.

Cookie Practices

We use cookies to keep your session active, remember your language preference and understand which lobby sections get the most traffic. We do not use cookies to build advertising profiles sold to outside parties.

Account Verification

When you register or request a withdrawal, we may ask for identity documents. These files are stored separately from your gameplay data and accessed only by the verification team.

Data Retention Periods

Transaction logs tied to bKash, Nagad or Rocket deposits are kept for the duration required by financial compliance in eligible jurisdictions. Profile data stays active while your account is open.

Third-Party Sharing

We share data only where necessary: with mobile wallet processors to complete your deposits, with fraud-screening partners to flag unusual patterns, and with authorities if compelled by law.

Your Right to Request Changes

You can ask us to correct inaccurate data, delete optional profile fields, or export a copy of your records. Reach out through live chat or email with your account ID.

PRIVACY HELP

Reach Us About Your Data

If you have a question about how your personal information is handled, or you want to request a change, these are the channels available. We aim to respond to privacy-related queries promptly so your concerns do not sit unanswered.

Live Chat Open the chat widget from any page on the platform. Let the agent know your query is privacy-related and they will route it to the data team.
Email Send your request to our support email address listed in your account settings. Include your registered phone number or account ID so we can locate your records quickly. We handle data access requests and deletion queries through this channel.
Account Settings Some privacy actions are self-serve. Log in, head to your profile section, and you can update your contact details, change your linked Rocket or Nagad number, or download a summary of data we hold.

Check Common Data and Privacy Questions

These are the questions we hear most from account holders about how their personal information is managed. If your specific concern is not covered here, reach out through live chat or email and the team will clarify.

We collect your name, email address, phone number, and the mobile wallet details you use for bKash, Nagad or Rocket deposits. We also log your device type, IP address and browser version automatically when you access the platform.

No. Your payment transaction data is shared only with the wallet processor handling the transfer and, where required, fraud-prevention partners. We do not share or sell payment details to advertisers or third-party marketing companies.

Log in to your account and open the profile section. You will find a data summary option there. For a full export of all records we hold, send a request through live chat or email with your account ID and we will prepare it.

You can request deletion of optional profile fields and marketing preferences at any time. Some data — like transaction logs — must be retained for the period required by financial regulations in eligible jurisdictions. We will delete everything that is not legally required to keep.

The connection between your device and our servers is encrypted with SSL. When you initiate a Rocket deposit, the transaction details travel encrypted to our payment processor. We do not store your Rocket PIN on our servers at any point.

Yes, the same policy covers you regardless of device. Whether you browse on a mobile browser or use a saved shortcut on your home screen, the data collection, storage and sharing practices described here apply equally.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand platform usage patterns. You can disable or clear cookies through your browser settings, though this may log you out.

After account closure, we retain transaction records for the period required by applicable financial regulations. Profile information and gameplay logs are deleted once the mandated retention window ends. The exact timeframe depends on your eligible region's law.

When we make material changes, we notify active account holders by email or an in-platform message. Minor formatting or clarification edits may not trigger a notification, so we recommend checking this page periodically for the latest version.

Reach out through live chat or email immediately. Reference your account ID and describe the concern. Our data team reviews these reports with priority. If the issue involves a bKash, Nagad or Rocket transaction, include the transaction reference so we can trace it quickly.

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