Reference

Read These Terms Before You Open Your Account

These terms set out what xcasino expects from you and what you can expect from us — covering account access, wallet use via bKash, Nagad and Rocket, and eligibility conditions that depend on your local law and eligible region.

bKash, Nagad, Rocket wallet rules includedEligibility depends on local lawAccount access conditions applyOne account per personTerms may update with notice
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xcasino Read These Terms Before You Open Your Account
HOW WE OPERATE

How xcasino Applies These Terms Fairly

Terms are only useful if they are applied consistently. Every decision we make about account access, wallet holds and eligibility follows the rules set out here — our support team does not have authority to override them without a formal review. If you feel a decision was applied incorrectly, you can request a review by submitting your account ID and the relevant transaction reference through email support. We document every review and respond with a written outcome.

One Account Rule

Each person may hold only one active account. If duplicate accounts are detected — even if opened accidentally — we reserve the right to close the secondary account and review any transactions made through it, including bKash or Nagad deposits.

Wallet Verification

The bKash, Nagad or Rocket number linked to your account must belong to you personally. We verify this during the first withdrawal request. Mismatched wallet details delay withdrawals until the correct number is confirmed and re-linked.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately via live chat. We can freeze account activity within minutes of a verified security report to prevent further transactions.

Data Handling

We collect only the account and transaction data needed to run your wallet and verify your identity. bKash, Nagad and Rocket transaction references are stored for dispute resolution purposes. We do not share your data with third parties outside of payment verification.

Term Updates and Notice

When we update these terms, the revised version goes live on this page with the date of change noted at the top. We do not retroactively apply new rules to transactions that completed before the update went live.

Dispute Resolution

Disputes about term application are reviewed by a separate internal team, not the original support agent. You can request escalation by email with your account ID and transaction reference. We aim to issue a written decision after the review is complete.

CONTACT PATHS

Reach Us About Any Terms Query

If a clause in these terms is unclear, or if you believe there has been an error in how they have been applied to your account, our support team is the right first stop. Wallet-related term queries — especially anything involving bKash, Nagad or Rocket — are handled with priority since they affect live account balances. You do not need to escalate a dispute before contacting us; most clarifications are resolved at the first point of contact.

Live Chat Raise a terms query directly from your account dashboard via live chat. This is the quickest path for wallet-related questions involving bKash, Nagad or Rocket, where transaction records are already visible to the agent.
Email Support For detailed written queries about account suspension, eligibility decisions or bonus term disputes, email gives you a paper trail. Our team responds with a reference number so you can track the status of your query.
Account Help Centre The Help Centre in your account settings holds quick answers on common terms topics — wallet limits, account verification steps, and how withdrawal holds are applied. Check there first before raising a live query.

Common Questions About Our Terms

These are the questions we get most often about how these terms work in practice — from wallet eligibility to account suspension rules and how to request a formal review. If your question is not here, live chat is the quickest way to get a direct answer.

Your eligibility to use xcasino depends on local law in your specific location. These terms apply uniformly to all accounts, but access itself is conditional on your jurisdiction permitting it. Players in Dhaka and other cities are subject to the same eligibility conditions. Check your local regulations before opening an account.

No. The wallet you use for deposits must be registered in your own name. Deposits from a third-party bKash, Nagad or Rocket account are a breach of these terms. We will place a hold on withdrawals and ask for identity verification before releasing any balance linked to a mismatched wallet.

Your existing balance is not affected by a term update. The new terms apply to transactions and account actions from the date of the update onward. Any withdrawal you initiated before the update follows the rules that were in place at the time of that request.

Send an email to our support team with your account ID, the date of the decision, and the relevant transaction reference if applicable. A review team separate from the original agent handles the case and issues a written outcome. Live chat can also log your request and pass it to the review queue.

Yes. Any active promotion has its own specific conditions that run alongside these core terms. Both sets of rules apply at the same time. If there is a direct conflict between a promo condition and a core term, the core term takes priority unless the promotion explicitly states otherwise in writing.

Two people living at the same address may each hold an account, provided they are distinct individuals with separate identity documents and separate bKash, Nagad or Rocket wallets. We may ask for additional verification if two accounts share an IP address or device. Sharing an account between two people is not permitted under any circumstances.

We can suspend or close an account if there is evidence of a terms breach — including wallet mismatch, duplicate accounts, or fraudulent activity. In most cases we notify you before taking action, but immediate suspension is possible where we detect a security risk or fraudulent transaction. You can request a written explanation after any suspension.

We retain bKash, Nagad and Rocket transaction references and account activity logs for as long as your account is active and for a period after closure, consistent with dispute resolution requirements. You can request a summary of your stored data by contacting support with your account ID.

Yes. These terms apply regardless of how you access your account — mobile browser, desktop, or any app version. The same wallet rules, eligibility conditions and account security obligations apply across every access method. App-specific behaviour such as push notifications follows additional device permission settings, but the core terms remain the same.

Contact us immediately via live chat. Our team can freeze account activity — including blocking pending withdrawals and wallet transactions — within minutes of a verified security report. Change your password from a secure device at the same time. We log the freeze and provide a reference number for any follow-up review.

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